At Flower Delivery Cowley, we’re proud to serve our local Cowley community with the freshest flowers for both households and businesses. Our fresh flowers guarantee ensures that every bouquet and arrangement you receive is vibrant and long-lasting. We handpick blooms each day to make sure your delivery lives up to our high standards of quality and freshness.
We treat every arrangement with care from the moment it leaves our shop until it arrives at your door. However, if your flowers arrive in a damaged condition, we want to make things right. Please contact us within 24 hours of receiving your order with a photograph of the damage. This helps us assess the issue quickly and offer you the most appropriate solution, which may include a replacement or refund.
We guarantee that your flowers will remain fresh and beautiful for at least five days from the date of delivery, provided they are cared for as instructed in our care guidelines. Should your blooms wilt significantly or fail to live up to our freshness promise within this window, please notify us immediately so we can investigate the matter. Our reputation as a trusted Cowley florist relies on the consistent quality of our floral gifts.
Your satisfaction is our top priority. If you are dissatisfied with your flowers due to freshness or damage, we offer two flexible options:
To enable a swift resolution, please contact us with your order details and supporting information (such as a photograph and the reason for your request).
Our team is dedicated to providing first-class service, but if you have a concern or complaint about your flower delivery, we want to hear from you. Please contact us as soon as possible, clearly describing your issue and including your order reference. Our customer service team will investigate and respond within two working days, aiming to resolve all complaints promptly and fairly. In most cases, we will offer a replacement or refund depending on the nature of the issue and your preference.
Flower Delivery Cowley has deep roots in the local community and strives to deliver reliable, quality service every time. Whether supplying flowers to a family home or a Cowley business, our goal is always your complete satisfaction. Thank you for choosing your local Cowley florist — we are honoured to serve you and are always here to help with any returns, refunds, or complaints.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
