These Terms and Conditions ("Terms") govern your use of the Flower Delivery Cowley online flower delivery service. By placing an order, you acknowledge that you have read, understood, and agree to abide by these Terms. These Terms apply to all customers in Cowley and the surrounding areas who use our e-commerce platform for flower delivery. Please read them carefully before making a purchase.
In these Terms:
Flower Delivery Cowley offers an e-commerce platform for the order and delivery of flowers and related gifts. Our service area covers Cowley and adjacent locations, making it easy to send fresh, beautiful bouquets and arrangements to friends, family, or business associates.
To place an order for flower delivery in Cowley:
Please ensure all details provided are complete and accurate. We are not responsible for any delivery delays or non-fulfilment resulting from incorrect information provided during the order process.
While we strive to provide accurate descriptions and representative images of all products, flowers are a natural product and seasonal or regional variations may occur. We reserve the right to substitute certain flowers or packaging of equal or higher quality if circumstances, such as stock shortages or seasonal availability, require it. We will attempt to contact you in advance if a major substitution is necessary.
All prices are shown in GBP (£) and include VAT at the prevailing rate unless otherwise stated. The price payable for the products is as stated on the website at the time you place your order. Prices do not include delivery charges, which are specified separately during the order process.
Our website accepts a range of secure payment methods, including major credit and debit cards. Full payment is required at the point of order. Payment processing and data handling are managed in accordance with the relevant data protection and financial regulations in the UK.
All transactions are subject to validation checks and authorisation by the card issuer. If your payment is not authorised, we will be unable to process your order.
We offer scheduled flower delivery to Cowley and the local surrounding areas. Deliveries are usually made between standard business hours on your selected date. While we make every reasonable effort to fulfil your delivery on time, factors outside our control, such as weather, traffic, or recipient availability, may affect delivery times.
Please ensure someone is available to accept the delivery. If no one is present, we will use reasonable efforts to leave the flowers in a safe location or with a neighbour. Alternatively, a delivery card will be left with instructions for redelivery or collection.
We do not accept liability for failed delivery due to incorrect address information or inability to access the property (e.g., no safe place, security gates). Subsequent delivery attempts may incur additional charges.
You may cancel or amend your flower order for Cowley delivery subject to the following conditions:
Should you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate, but cannot guarantee amendments close to dispatch time.
Due to the perishable nature of flowers, returns are only accepted where the product is faulty or substantially not as described. If you are not satisfied with the quality or condition of your delivered flowers, please notify us within 24 hours of receipt. We may request photographic evidence or the return of the item for inspection.
In cases of valid complaints, we will offer you an appropriate remedy, such as a replacement, partial refund, or full refund, depending on the circumstances.
Our total liability in connection with any order will not exceed the total price paid for the relevant product(s). We accept no liability for indirect, incidental, or consequential loss or injury arising from use of our products or services, except where required by UK law.
Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.
You agree that you will not misuse our website or any online functionality. All intellectual property rights, including trademarks and content, remain our property or that of our licensors. You may use the website only as permitted by these Terms and applicable law.
Your personal data is collected and processed in accordance with our Privacy Policy and UK data protection laws. Personal data provided during the order process (such as name, address, and payment details) is used solely for the fulfilment of your flower delivery order in Cowley or surrounding areas, customer service, and legal compliance.
We shall not be liable for any delay or failure to perform our obligations when such delay or failure is attributable to events outside our reasonable control, including but not limited to acts of God, strikes, adverse weather, transport disruptions, or supplier failure.
We reserve the right to update or modify these Terms at any time, with any changes becoming effective upon posting to our website. You are advised to review the Terms periodically to ensure awareness of any updates that may affect your rights or obligations when ordering flowers for Cowley delivery.
These Terms and any contractual or non-contractual obligations arising from your use of our service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of remaining provisions. No waiver of any right or provision shall be deemed a further or continuing waiver of such right or provision.
These Terms constitute the entire agreement between you and Flower Delivery Cowley with respect to online flower delivery in Cowley and supersede all prior communications and proposals, whether electronic, oral, or written, between you and us.
Any formal communications or notices regarding your order or these Terms should be made through the contact options provided on our website. We will communicate with you by email or via updates on our website, as appropriate.
These Terms and Conditions apply to all customers of Flower Delivery Cowley, for all online flower delivery orders placed for Cowley and surrounding areas, unless otherwise specifically agreed in writing.
By using the Flower Delivery Cowley website and placing an order, you confirm your acceptance of these Terms and Conditions. If you do not agree to be bound by these Terms, please do not place an order through our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cowley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cowley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
